StorFirst Altus is the most secure disaster recovery option for Centera available without compromising your budget. The software allows you to use inexpensive secondary devices, such as tape, VTL or write-once disk as a final "safe" repository to ensure complete disaster recovery. Altus is a customer installable solution that provides full and incremental data protection operations for Centera. Built for CAS technology and purposely designed to run independent from complex back-ups, StorFirst Altus is the answer for Centera users unable or unwilling to purchase a second Centera.

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StorFirst EAS file system creates a unified view of tiered storage regardless of physical location or device type. In addition to providing secure and scalable archive volume, EAS immediately reduces cost by properly classifying data at creation and storing it in the appropriate device. Centralized storage management reduces back-up related activities, improves performance of global applications, decreases bottlenecks and enhances security with the industry's first multi-target deposit of sensitive information.

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StorFirst Service

Seven10 is committed to providing premier services 24 hours a day, seven days a week. We provide a full range of proactive, customer-driven services designed to help you plan, manage and protect your data storage around the clock.

First Response

Seven10 technical support for StorFirst is available from 8:00 am to 6:00 pm (EST), Monday through Friday, by calling 978.725.8945.

Our technical support quickly identifies issues and maps out a clear resolution, including:

Detailed fault analysis
Software technical assistance
Engineering collaboration
Remote diagnostics and audits

Around the Clock

Around-the-clock support is available to customers subscribing to this service. In most cases we assure immediate customer services assistance. In the unlikely event we're unavailable, we guarantee a 15-minute response time for all messages.

To help us provide you with the most efficient service, please make sure to:

Call from the location you need us to troubleshoot
Have the version and serial number handy
Know the hardware and software configuration of the system
Print out the log file with errors, if possible

Training

We encourage partners, customers and resellers to take advantage of Seven10's StorFirst onsite training program. We offer technical courses that are tailored to your organization's needs and unique business environments. Each course is designed to improve the business process in the following ways:

Optimize use of the StorFirst technology
Maximize productivity of IT staff assigned to StorFirst
Reduce support calls and costs